FREQUENTLY ASKED
QUESTIONS

We offer a full range of heavy machinery: excavators (up to 50 ton), bulldozers (330 HP, GPS‑ready), cranes (tower & mobile, 25‑100 ton), wheel & track loaders (3‑5 yard bucket), dump trucks (articulated & rigid, 20‑60 ton), and diesel silent generators (50‑2000 kVA). Specialized attachments like hammers, grapples, and rippers are also available.

You can book online via our Book Now page – just fill out the form with your requirements. Alternatively, call our 24/7 hotline at +971 4 123 4567 or email rentals@machima.com. We'll confirm availability and send a quote within 2 hours.

Rates depend on equipment type, duration, and delivery location. We offer competitive daily, weekly, and monthly pricing. You can see sample rates on our Pricing page or request a custom quote. Discounts are available for long‑term rentals and repeat customers.

Yes, we provide delivery and pickup service for an additional fee. Our fleet of lowboys and trailers can transport equipment to your site across the UAE. We also offer self‑collection from our yard in the Industrial Zone, Dubai.

Basic liability and damage waiver can be arranged at an additional daily rate. Alternatively, you may provide your own comprehensive insurance covering theft, damage, and third‑party liability. Proof of insurance is required before equipment is released.

We provide 24/7 breakdown support. If a machine malfunctions, call our emergency number immediately. We will either repair on‑site or replace the unit as quickly as possible, subject to availability. Routine maintenance is our responsibility, but operator misuse or neglect may be charged.

Yes, we can supply experienced, certified operators for any equipment. This must be arranged in advance. Operator rates are separate from equipment rental and include all necessary certifications and PPE.

Cancellations made 48+ hours before the rental start receive a full refund of any deposit. Within 48 hours, 50% of the total rental amount may be charged. No‑show or cancellation after delivery/collection incurs 100% of the agreed rental. See our full Terms & Conditions for details.

Yes, extensions are possible subject to availability. Please contact us as early as possible before your return date. Late returns without approval are subject to a penalty of 1.5x the daily rate.

We primarily serve the UAE market, but for large projects we may consider cross‑border rentals on a case‑by‑case basis. Please contact our sales team with your specific requirements.